Resolved incident

Delivery issue with outbound SMS to the US from certain 10DLC campaigns.

Plivo · None · Started

Duration
26h 36m
Severity
None
Status
Resolved

Summary

None · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Resolved

    Plivo

    This incident has been resolved.

  2. Investigating

    Plivo

    We are currently investigating reports of delivery issues affecting a subset of 10DLC traffic. Impacted customers may observe messages marked as DELIVERED in logs, even though these messages may not have been successfully delivered to the handset. This issue has been escalated to our carrier partners, and we are awaiting an update on the routing path.