Resolved incident

Outbound MMS Failures on Toll-Free Numbers (US & Canada)

Plivo · Major · Started

Duration
2h 10m
Severity
Major
Status
Resolved

Summary

Major · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Plivo

    Dear Valued Customer, We have identified an issue causing failures for outbound MMS messages sent from Toll-Free numbers (US & Canada). The failures are due to a connectivity issue with an upstream carrier partner, and affected messages are failing to be delivered. SMS traffic and MMS sent over other routes are not impacted. Our team is actively engaged with the carrier partner to restore service. We will share a further update shortly. If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us

  2. Monitoring

    Plivo

    A fix has been implemented and we are monitoring the results.

  3. Resolved

    Plivo

    This incident has been resolved.