Analytics: query timeouts/failures

Resolved

Started

Lasted 27h 36m

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Updates

  1. Resolved

    Queries have returned to normal. We have identified the cause and are working on a fix to prevent the issue from occurring again.

  2. Monitoring

    We've load-shed the traffic spikes and the latency has come down and the errors have decreased. Still investigating the potential culprits of the spike in the first place.

  3. Investigating

    We’ve identified an issue affecting analytics queries (timeouts and/or failures). Dashboards, insights, and other query-driven views may be slow or unavailable.