Updates
Resolved
Between 10:58-11:36 GMT we had an incident that dropped email engagement events for emails sent from within workflows and broadcasts affecting downstream triggered automations for a handful of customers. At no point were emails lost. Additionally during this time period email metrics are showing inflated numbers. All affected customers will be contacted by us about their affected workflows and impact.
Monitoring
We identified the customers that have been affected by the incident and of which their workflow email sending workflow steps show as failed and stopped the workflow run. The emails for the failed steps went out, but the workflow aborted at that point. We are working on resuming the failed workflows and will inform the affected customers.
Identified
Due to a rollout issue we are currently experiencing some ingestion problem with email metrics like open rates, click through, bounces etc. We identified the issue and already rolled out a fix which stops the bleeding. We will inform the impacted customers with the impact that they experience if we cannot recover the lost metrics.