Workflows: email sending failing in certain workflows

Resolved

Started

Lasted 1h 18m

View official incident ↗

Updates

  1. Resolved

    The fix is deployed and email sending is back to normal in both regions. We will reach out to affected customers about a rerun of the emails that failed during the incident.

  2. Monitoring

    We have deployed a fix and are monitoring recovery. Affected workflows resume sending automatically, with no action needed. Emails that failed during the incident were not sent automatically. We are preparing a way to rerun the affected runs and will contact the affected customers directly.

  3. Identified

    We have identified the cause of the email sending failures affecting some workflows. A fix is in review, and we will update this page once it is rolled out.

  4. Investigating

    We're seeing an increased email failures in certain workflows in both regions.