Google Ads integration - source syncs and realtime destinations failing
Resolved
Updates
Resolved
Google Ad conversions are now being sent in realtime, however events are currently missing from the period during which this incident was active. We will be able to replay the failed conversion events though and will reach out to customers directly to notify them that they are impacted.
Identified
After further investigation, we've identified this incident was caused by a problem with PostHog's Google Ads OAuth integration, which impacts both our Google Ads warehouse source syncs and our Google Ads conversions realtime destinations. Warehouse sources are now syncing successfully per the previous message, and all data should have been backfilled. Google Ads conversion destinations failed from around 0900 UTC yesterday. We expect to be able to backfill data from the full incident period. We're investigating this and will be in contact with identified customers directly.
Monitoring
Google Ads source syncing failures from 8PM UTC on 1st July. This has been fixed, and sources should now be syncing correctly. We're monitoring the situation.