Insights alerts are not being triggered

Resolved

Started

Lasted 17h 18m

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Updates

  1. Resolved

    The fix has been fully deployed, and alerts on insights are back to normal.

  2. Monitoring

    All but a handful of alerts are caught up. We're working to get those alerts processed now and continuing to monitor. For almost all customers there should be no impact at this time.

  3. Monitoring

    The fix to unblock the backlog is now deployed and in-progress. We're continuing to monitor the issue.

  4. Identified

    We’ve identified that the EU insight alert scheduler is getting overloaded by an unbounded batch of due alerts, which can cause scheduler runs to time out and prevent new alert checks from being scheduled. We have a mitigation ready in PR #97378. This is intended to let the EU cluster drain the backlog gradually once deployed.

  5. Investigating

    Alerts on insights are not being sent, the team is investigating