Resolved incident

Accelerate elevated 500 responses

Prisma · Major · Started

Duration
3h 6m
Severity
Major
Status
Resolved

Summary

Major · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Prisma

    Description: We are investigating an increase in 500 responses from Accelerate for some environments. Affected users: Currently unknown Root cause: Currently unknown Workarounds: None identified

  2. Investigating

    Prisma

    We are continuing to investigate this issue.

  3. Monitoring

    Prisma

    We're experiencing issues with an upstream cloud service provider which we're actively investigating. We'll be monitoring the affected components while we find the root cause.

  4. Monitoring

    Prisma

    We are continuing to monitor for any further issues.

  5. Resolved

    Prisma

    This incident has been resolved.