Usage quota issue on free tier

Updates

1. Resolved

   10 months ago

   This incident has been resolved.

2. Monitoring

   10 months ago

   We have confirmed this issue is related to an upstream provider and we are continuing to monitor the situation. During this time, usage data may also appear higher for some time ranges in the Prisma Console.

3. Monitoring

   10 months ago

   The issue has been resolved and we're actively monitoring the situation.

4. Investigating

   10 months ago

   Description: We've identified an issue where a small set of free tier users are depleting their usage quota faster than expected. We're currently investigating the issue and potential workarounds. Affected users: Small set of free tier users Root cause: Currently unknown Workarounds: None identified