Resolved incident

Accelerate issue provisioning new query engines in eu-central-1

Prisma · Major · Started

Duration
3h 35m
Severity
Major
Status
Resolved

Summary

Major · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Prisma

    Description: We are currently investigating a potential impact on Accelerate identified in our service monitoring. Affected users: Currently unknown Root cause: Currently unknown Workarounds: None identified

  2. Identified

    Prisma

    Description: We identified an upstream infrastructure provider issue affecting the eu-central-1 region. Accelerate experienced issues provisioning resources for new query engine instances. Affected users: Users provisioning new Accelerate query engines in the eu-central-1 region. Root cause: Upstream infrastructure provider Workarounds: None identified

  3. Monitoring

    Prisma

    Description: The upstream infrastructure provide issue has resolved and Accelerate is provisioning new query engines successfully. We are continuing to monitor for any further impact. Affected users: Users provisioning new Accelerate query engines in the eu-central-1 region. Root cause: Upstream infrastructure provider Workarounds: None identified

  4. Resolved

    Prisma

    This incident has been resolved.