Resolved incident

Intermittent network issues in US East

Prisma · Major · Started

Duration
1h 45m
Severity
Major
Status
Resolved

Summary

Major · Resolved

The upstream provider has identified and fixed the issue. We have seen normal operations for the past 30 min. We'll continue monitoring.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Identified

    Prisma

    Description: Users of Accelerate and PPg may be experiencing network issues. This is related to an upstream provider experiencing an ongoing network incident. We're investigating potential workaround to the issue. Affected users: US East Root cause: Upstream provider Workarounds: Investigating

  2. Identified

    Prisma

    The cause has been identified and a fix is being implemented by our upstream provider.

  3. Monitoring

    Prisma

    Error rates have dropped and we have updated the status to monitoring while we await more feedback from our upstream provider.

  4. Resolved

    Prisma

    The upstream provider has identified and fixed the issue. We have seen normal operations for the past 30 min. We'll continue monitoring.