Resolved incident

Accelerate is unable to provision new query engines in eu-west-3

Prisma · Major · Started

Duration
2h 24m
Severity
Major
Status
Resolved

Summary

Major · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Identified

    Prisma

    Description: We have identified an upstream infrastructure provider capacity issue affecting the eu-west-3 region. Accelerate is experiencing intermittent issues provisioning resources for new query engine instances in this region. No other regions are impacted. Affected users: Users provisioning new Accelerate query engines in the eu-west-3 region. Root cause: Upstream infrastructure provider capacity Workarounds: None identified

  2. Monitoring

    Prisma

    The capacity problems have subsided. We are monitoring the situation.

  3. Identified

    Prisma

    Description: We have identified an upstream infrastructure provider capacity issue affecting the eu-west-3 region. Accelerate is experiencing intermittent issues provisioning resources for new query engine instances in this region. No other regions are impacted. Affected users: Users provisioning new Accelerate query engines in the eu-west-3 region. Root cause: Upstream infrastructure provider capacity Workarounds: None identified

  4. Monitoring

    Prisma

    The capacity problems have subsided. We are monitoring the situation.

  5. Resolved

    Prisma

    This incident has been resolved.