Accelerate is unable to provision new query engines in eu-west-3

Resolved

Major impact

Started

Lasted 2h 24m

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Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    The capacity problems have subsided. We are monitoring the situation.

  3. Identified

    Description: We have identified an upstream infrastructure provider capacity issue affecting the eu-west-3 region. Accelerate is experiencing intermittent issues provisioning resources for new query engine instances in this region. No other regions are impacted. Affected users: Users provisioning new Accelerate query engines in the eu-west-3 region. Root cause: Upstream infrastructure provider capacity Workarounds: None identified

  4. Monitoring

    The capacity problems have subsided. We are monitoring the situation.

  5. Identified

    Description: We have identified an upstream infrastructure provider capacity issue affecting the eu-west-3 region. Accelerate is experiencing intermittent issues provisioning resources for new query engine instances in this region. No other regions are impacted. Affected users: Users provisioning new Accelerate query engines in the eu-west-3 region. Root cause: Upstream infrastructure provider capacity Workarounds: None identified