Accelerate disruption affecting new query engine starts

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   almost 2 years ago

   Prisma

   Description: We are investigating an Accelerate disruption affecting the ability to start new query engines. Affected users: Currently unknown Root cause: Currently unknown Workarounds: None identified

2. Identified

   almost 2 years ago

   Prisma

   Description: We've identified an issue creating DNS entries with one of our service providers. The provider has now posted an active incident and is investigating. Affected users: Accelerate users provisioning new query engine instances. Existing query engines will continue to operate. Root cause: service provider Workarounds: None identified

3. Monitoring

   almost 2 years ago

   Prisma

   Description: The incident has been resolved with the service provider and we are seeing Accelerate traffic return to normal operation. We are continuing to monitor for any further impact. Affected users: Accelerate users provisioning new query engine instances. Existing query engines will continue to operate. Root cause: service provider Workarounds: None identified

4. Resolved

   almost 2 years ago

   Prisma

   This incident has been resolved.