Prisma Console is experiencing a partial outage

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   11 months ago

   Prisma

   An upstream infra provider is experiencing issues which is impacting our services. We are monitoring the situation.

2. Investigating

   11 months ago

   Prisma

   Description: An upstream provider, Cloudflare, is experiencing an outage of critical services. The following services are impacted: Accelerate: Users are unable to connect to their database via Accelerate Console: Console is unavailable and returns a 500 error page. Prisma Postgres: Direct TCP is unaffected, users querying via Accelerate will be unable to to connection. Affected users: All users Root cause: Upstream infrastructure provider Workarounds: Please use direct TCP when connecting to your Prisma Postgres database.

3. Monitoring

   11 months ago

   Prisma

   A fix has been deployed by Cloudflare and our all services appear to have come back online. We're continuing to monitor.

4. Monitoring

   11 months ago

   Prisma

   We are continuing to monitor for any further issues.

5. Resolved

   11 months ago

   Prisma

   This incident has been resolved.