Accelerate incident impacting the eu-central-1 region

Resolved

Major impact

Started

Lasted 3h 51m

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Updates

  1. Resolved

    We are continuing to observe successful traffic from Accelerate. This incident has been resolved.

  2. Monitoring

    We are no longer observing impact of this incident and traffic has returned to normal. We will continue to monitor until the upstream service provider closes their incident.

  3. Investigating

    We have applied mitigations to narrow the impact. We are continuing work toward a full mitigation.

  4. Investigating

    Description: We are investigating an upstream service provider incident impacting Accelerate service in the eu-central-1 region. Affected users: allocations of new query engines in eu-central-1 Root cause: upstream service provider disruption Workarounds: none