Resolved incident

Prisma Postgres connection issues in US East region

Prisma · None · Started

Duration
1h 49m
Severity
None
Status
Resolved

Summary

None · Resolved

We identified and resolved an issue that caused new TCP connections from the US East region to fail, while existing connections continued to function normally. As a result, only a subset of users in the region were affected. The root cause has been identified, and a mitigation is currently in place while we implement a permanent fix.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Prisma

    Description: We are currently investigating Prisma Postgres connection issues in US East. Affected users: Users connecting from applications running in US East. Root cause: Currently unknown Workarounds: None identified

  2. Monitoring

    Prisma

    Description: We've identified an issue in the proxies running on US East hosts and have applied a mitigation. Affected users: Users connecting from applications running in US East. Root cause: disruption to proxy services in US East region Workarounds: None identified

  3. Resolved

    Prisma

    We identified and resolved an issue that caused new TCP connections from the US East region to fail, while existing connections continued to function normally. As a result, only a subset of users in the region were affected. The root cause has been identified, and a mitigation is currently in place while we implement a permanent fix.