Increase in Accelerate cold start time

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   7 months ago

   Prisma

   Description: We are investigating an issue where Accelerate cold starts have increased. Affected users: US East Root cause: Currently unknown Workarounds: For Prisma Postgres users we recommend Direct TCP with connection pooling enabled.

2. Investigating

   7 months ago

   Prisma

   We are continuing to investigate the issue. Affected users: US East, AP Northeast, AP Southeast, US West, EU Central Root cause: Currently unknown Workarounds: For Prisma Postgres users we recommend Direct TCP with connection pooling enabled.

3. Identified

   7 months ago

   Prisma

   We've isolated the root cause to an issue within Durable Objects. Cloudflare have an active status page. We're investigating mitigation options.

4. Identified

   7 months ago

   Prisma

   We are awaiting an update from Cloudflare. As the incident persists, we recommend not deploying new versions of your schema until the incident is resolved to avoid requesting a new Query Engine and encountering a cold start. Workarounds: For Prisma Postgres users we still recommend Direct TCP with connection pooling enabled.

5. Monitoring

   7 months ago

   Prisma

   A fix has been implemented and we are monitoring the results.

6. Resolved

   7 months ago

   Prisma

   The incident has been resolved.