Increase in Accelerate cold start time

Resolved

Minor impact

Started

Lasted 11h 2m

View official incident ↗

Updates

  1. Resolved

    The incident has been resolved.

  2. Monitoring

    A fix has been implemented and we are monitoring the results.

  3. Identified

    We are awaiting an update from Cloudflare. As the incident persists, we recommend not deploying new versions of your schema until the incident is resolved to avoid requesting a new Query Engine and encountering a cold start. Workarounds: For Prisma Postgres users we still recommend Direct TCP with connection pooling enabled.

  4. Identified

    We've isolated the root cause to an issue within Durable Objects. Cloudflare have an active status page. We're investigating mitigation options.

  5. Investigating

    We are continuing to investigate the issue. Affected users: US East, AP Northeast, AP Southeast, US West, EU Central Root cause: Currently unknown Workarounds: For Prisma Postgres users we recommend Direct TCP with connection pooling enabled.

  6. Investigating

    Description: We are investigating an issue where Accelerate cold starts have increased. Affected users: US East Root cause: Currently unknown Workarounds: For Prisma Postgres users we recommend Direct TCP with connection pooling enabled.