Resolved incident

We are experiencing a major outage in our US2 cluster

Pusher · Critical · Started

Duration
5h 6m
Severity
Critical
Status
Resolved

Summary

Critical · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Pusher

    We are investigating what is causing the issue to our US cluster.

  2. Investigating

    Pusher

    We are escalating the current issue from a partial outage to a major outage. The majority of traffic in the US2 cluster is currently affected. Our team is fully engaged and working to resolve the issue.

  3. Investigating

    Pusher

    Our team is still investigating the issue within our infrastructure that is preventing us from adding WebSocket capacity to the US2 cluster. This issue is specifically impacting our WebSocket deployments. The majority of clients are currently unable to connect using WebSocket. However fallback mechanisms (SockJS, HTTP streaming, and HTTP polling) are available for connection if they are not disabled in your configuration.

  4. Monitoring

    Pusher

    The team has been able to identify the issue and push a fix. We are seeing a full recovery of the services. We will continue to monitor.

  5. Monitoring

    Pusher

    A fix has been implemented, and we are monitoring the results. WebSocket connections should now be functional.

  6. Monitoring

    Pusher

    We are continuing to monitor for any further issues.

  7. Resolved

    Pusher

    This incident has been resolved.