Incorrect subscription changes affecting some accounts

Event timeline

How this incident unfolded, from the official status page.

1. Identified

   9 months ago

   Pusher

   We’ve been made aware of an issue caused by our billing provider, Maxio, where a limited number of our customer accounts were incorrectly downgraded due to an incident on their side. We are actively working with Maxio to restore all affected accounts to their correct subscription levels.

2. Resolved

   9 months ago

   Pusher

   All affected accounts have been restored to their correct subscription levels. We sent an email yesterday to all impacted customers. If you notice any issues with your subscription, please contact us.