Resolved incident

High Latency in US2 on Channels WebSocket Client API

Pusher · None · Started

Duration
9h 40m
Severity
None
Status
Resolved

Summary

None · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Pusher

    Customers are seeing high latency on the US2 cluster (WebSockets). The team is working on it.

  2. Identified

    Pusher

    The issue has been identified and a fix is being implemented.

  3. Identified

    Pusher

    We are continuing to work on a fix for this issue.

  4. Identified

    Pusher

    We are continuing to work on a fix for this issue. Impact is greatly reduced now. Customers are seeing lower latencies.

  5. Monitoring

    Pusher

    A fix has been implemented and we are monitoring the results.

  6. Resolved

    Pusher

    This incident has been resolved.