Resolved incident
Inaccurate Account Usage Warnings Reported
Pusher · Minor · Started
- Duration
- 53m
- Severity
- Minor
- Status
- Resolved
Summary
Minor · Resolved
We have resolved the statistics computation issue. Connection counts should be correct again and remain accurate going forward. Daily message volume counters will still show inflated usage until the end of the day; customers that are concerned about potential throttling due to breaching daily limits can reach out to customer support to ensure access remains uninterrupted.
Event timeline
How this incident unfolded, from the official status page.
Investigating
Pusher
Some customers have received incorrect warnings about account usage or observed usage statistics that appear to be incorrect. We are investigating.
Resolved
Pusher
We have resolved the statistics computation issue. Connection counts should be correct again and remain accurate going forward. Daily message volume counters will still show inflated usage until the end of the day; customers that are concerned about potential throttling due to breaching daily limits can reach out to customer support to ensure access remains uninterrupted.