Resolved incident

High Latency in US2 on Channels WebSocket Client API

Pusher · None · Started

Duration
15h 9m
Severity
None
Status
Resolved

Summary

None · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Pusher

    We are currently investigating an issue with high latency in US2 on the Channels WebSocket Client API

  2. Monitoring

    Pusher

    A fix has been implemented and the latency issues have resolved in US2. We will monitor the systems to ensure the issue does not reoccur.

  3. Identified

    Pusher

    Issues with US2 have returned. We are seeing issues maintaining connections.

  4. Identified

    Pusher

    We are continuing to investigate issues with users unable to establish connections from the Websocket Client.

  5. Monitoring

    Pusher

    A fix for this issue has been deployed and we are monitoring the system.

  6. Resolved

    Pusher

    This incident has been resolved.