Resolved incident

docs.python.org backend down

PyPI · Critical · Started

Duration
2h 59m
Severity
Critical
Status
Resolved

Summary

Critical · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Resolved

    PyPI

    This incident has been resolved.

  2. Identified

    PyPI

    The underlying cause is that the host is running on a host with degraded storage performance. We will be taking the host back offline to migrate it to a new underlying system.

  3. Monitoring

    PyPI

    Host is back online and we are monitoring the status of the services it backs.

  4. Identified

    PyPI

    Our CDN will continue to serve pages that are cached, but some docs.python.org URLs will not be able to load. In the event of cache expiry some pages that were previously cached may become unavailable.

  5. Identified

    PyPI

    The backends for docs.python.org are currently unavailable. They became unresponsive at approximately 12:00 UTC and we have been unable to bring the cloud server back online via administration panel. We are working with our hosting provider to bring the host back online.