Resolved incident

Elevated API errors

Radar · Major · Started

Duration
7h 49m
Severity
Major
Status
Resolved

Summary

Major · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Radar

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. Investigating

    Radar

    We are continuing to investigate this issue.

  3. Identified

    Radar

    An AWS outage in us-east-1 (https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-east-1::event/MULTIPLE_SERVICES/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE_F0449_625BDDE4846) is impacting maps APIs, the dashboard, and third-party integrations and webhooks. Track APIs are unaffected. We are standing up services in different, unaffected regions while AWS works to restore service in us-east-1.

  4. Identified

    Radar

    We are continuing to work on a fix for this issue.

  5. Identified

    Radar

    We are continuing to work on a fix for this issue.

  6. Monitoring

    Radar

    Although we have successfully restored services in a different region, issues in us-east-1 appear to be resolving, and maps APIs and the dashboard are operational again. Third-party integrations and webhooks are still delayed.

  7. Monitoring

    Radar

    Third-party integrations and webhooks are on pace to catch up completely over the next several hours.

  8. Resolved

    Radar

    This incident has been resolved.