Resolved incident
Locations, Usages, and Analytics pages timing out
Radar · Minor · Started
- Duration
- 3h 46m
- Severity
- Minor
- Status
- Resolved
Summary
Minor · Resolved
This incident has been resolved.
Event timeline
How this incident unfolded, from the official status page.
Investigating
Radar
The Locations page in the dashboard is loading slowly or timing out. However, the track API is operating normally. We are investigating the issue.
Investigating
Radar
The Usage and Analytics pages in the dashboard are also loading slowly or timing out. We are continuing to investigate the issue.
Identified
Radar
An AWS Athena service issue is impacting the queries that power the Locations, Usage, and Analytics pages. We are waiting for updates from AWS support.
Identified
Radar
AWS support has informed us that they are continuing to work on a fix for this issue.
Monitoring
Radar
This incident appears to be resolved, but we are waiting for confirmation from AWS support.
Resolved
Radar
This incident has been resolved.