SSL Certs sometimes fail to generate

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   over 1 year ago

   ReadMe

   We're currently seeing that for a very small percentage of our users, we're having trouble reissuing SSL certs with Cloudflare. We're working with Cloudflare to identify the issue and correct it. We're monitoring it, but please reach out to support@readme.io if you experience this! This is only happening for a small portion of customers.

2. Monitoring

   over 1 year ago

   ReadMe

   We found the culprit on Friday! Our hosting provider (who we love!) was marking some domains in Cloudflare as theirs, and Cloudflare got confused. We're still waiting for a report from them to understand how that happened, but for now it seems to be an issue of the past.

3. Resolved

   over 1 year ago

   ReadMe

   This incident has been resolved.