Intermittent hub sites going down

Resolved

Major impact

Started

Lasted 13h 5m

View official incident ↗

Updates

  1. Resolved

    We've validated our infrastructure changes and are marking the incident as resolved.

  2. Monitoring

    We have deployed changes to our infrastructure and performance is holding steady. Our engineers will continue to monitor systems to guarantee overall stability.

  3. Identified

    ReadMe Refactored projects are back up as cache is refreshed. We are aware of the cause and are implementing a permanent fix.

  4. Identified

    ReadMe Refactored projects are currently down and returning errors; our team is actively working on a solution.

  5. Monitoring

    A temporary fix has been applied to our cache infrastructure. We will be applying more permanent fixes in the background while we monitor the situation.

  6. Investigating

    We are currently investigating downtime across some hubs. This appears to be the same issue as yesterday, we are actively working on resolving.