Dashboard not updating in real time; Some Workflows SDK requests timing out

Resolved

Minor impact

Started

Lasted 1h 35m

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Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    Our upstream provider has resolved the issue, and affected Render services have recovered. We’re continuing to monitor.

  3. Identified

    We've identified an issue with an upstream cloud provider that is affecting real-time updates on Render. Since approximately 19:10 UTC: - Dashboard: Deploy status, service events, and service and task run statuses may not update automatically. Refresh the page to see the current state. - SDK calls that wait for a task run to finish may fail with a 500 error after about 60 seconds. The task runs themselves keep running and complete normally. To check a task run's status, use GET /v1/task-runs/{taskRunId}. Deploys, running services, databases, and logs are not affected.