Resolved incident

Disruption affecting the provisioning of new instances in Singapore and partially in Oregon

Render · Major · Started

Duration
12h 14m
Severity
Major
Status
Resolved

Summary

Major · Resolved

We've confirmed that our fix has addressed the issue and workloads are now scheduling normally in all regions.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Render

    This issue may affect new instances during builds, scaling, and similar operations. You may experience build/deploy failures. We are still investigating.

  2. Investigating

    Render

    We have temporarily disabled free services in Singapore. We are continuing to investigate and work to mitigate the issue.

  3. Investigating

    Render

    We are seeing some recovery following our mitigation efforts, but we are still working to identify the root cause for a long-term resolution.

  4. Investigating

    Render

    We are continuing to investigate this issue.

  5. Identified

    Render

    Services with paid compute should now be operating normally. Please note that free services in this region are still intermittently disabled.

  6. Identified

    Render

    We are now seeing the same issue affecting services in Oregon partially. We are investigating to remediate this as quickly as possible.

  7. Identified

    Render

    We are continuing to work on a fix for this issue.

  8. Monitoring

    Render

    We're seeing recovery across all regions.

  9. Monitoring

    Render

    We are disabling new free services in Singapore and partially in Oregon.

  10. Monitoring

    Render

    We are continuing to monitor for any further issues.

  11. Monitoring

    Render

    Paid services are continuing to see recovery across builds and deploys. Free services remain disabled and will return errors if loaded in a browser. Singapore and part of Oregon remain impacted.

  12. Monitoring

    Render

    Provisioning is recovering for free and paid services across all regions. Free services have resumed serving traffic. We are continuing to monitor for further issues.

  13. Resolved

    Render

    We've confirmed that our fix has addressed the issue and workloads are now scheduling normally in all regions.