Resolved incident
retool-email unavailable
Retool · Critical · Started
- Duration
- 20h 12m
- Severity
- Critical
- Status
- Resolved
Summary
Critical · Resolved
Some Retool Emails failed with a "Disabled for sending spam" error due to an issue with our upstream email provider. The sending domain has since been restored, and email delivery is operating normally. We've also added safeguards to prevent recurrence. We apologize for the disruption.
Event timeline
How this incident unfolded, from the official status page.
Investigating
Retool
We are investigating the disabling of retool-email.com domain due to spam. Note that this does not impact official retool emails like user invites and password resets.
Resolved
Retool
Some Retool Emails failed with a "Disabled for sending spam" error due to an issue with our upstream email provider. The sending domain has since been restored, and email delivery is operating normally. We've also added safeguards to prevent recurrence. We apologize for the disruption.