Some antivirus products are blocking retool.app
Resolved
Major impact
Updates
Resolved
This incident has been resolved.
Monitoring
We are continuing to monitor for any further issues.
Monitoring
We have submitted reclassification requests to the affected security vendors and threat list providers. Since then, some customers have reported that the warnings and blocks have cleared, including one company web filter, and we have not received new reports. Some vendors have not yet confirmed, so we are continuing to monitor and follow up with them. If you are still blocked, please contact support and tell us which security product, VPN or web filter you use. IT teams may be able to add an exception for *.retool.app in the meantime.
Identified
We have submitted reclassification requests to the affected vendors, and warnings are clearing for some users of Norton, AVG and Avast. We are now working with the remaining security vendors and threat list providers that still flag retool.app. Because published React-based apps and the app builder preview built with the React-based app builder are served from retool.app, affected users may see those apps or the preview fail to load, often with a connection timeout and no warning page. Some VPNs, routers and company web filters can also block the domain. Apps built with the classic editor and the Retool editor itself are not affected. Retool services are operating normally. If your IT team manages these products, they may be able to add an exception for *.retool.app. We will post another update as vendors confirm.
Identified
We've submitted requests to have the retool.app domain properly classified on all Gen Digital products (Norton, AVG, and Avast) and are waiting for confirmation that it has been removed from the blocklist.
Investigating
Some customers report that Norton, AVG, and other safe browsing vendors are flagging retool.app as dangerous and blocking it. Affected users may see a “dangerous webpage” warning or be unable to load published Retool apps or the app builder preview. Retool services are operating normally. We believe the block comes from how these products classify the domain. We are submitting reclassification requests to each vendor and following up with them. If your IT team manages these products, they may be able to add an exception for *.retool.app.