Resolved incident

[Retool Cloud] PostgreSQL and REST API Resource Queries Intermittently Failing

Retool · Major · Started

Duration
2h 27m
Severity
Major
Status
Resolved

Summary

Major · Resolved

Following the fix we are seeing error rates of the affected services return to normal. With that in mind, we are considering this issue resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Retool

    We are currently investigating an issue causing PostgreSQL and REST API queries to fail. This also affects users' ability to use RetoolDB.

  2. Identified

    Retool

    We have identified the potential root cause of this issue and are implementing a fix

  3. Monitoring

    Retool

    A fix has been implemented and we are monitoring the results.

  4. Resolved

    Retool

    Following the fix we are seeing error rates of the affected services return to normal. With that in mind, we are considering this issue resolved.