[Retool Cloud] PostgreSQL and REST API Resource Queries Intermittently Failing

Resolved

Major impact

Started

Lasted 2h 27m

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Updates

  1. Resolved

    Following the fix we are seeing error rates of the affected services return to normal. With that in mind, we are considering this issue resolved.

  2. Monitoring

    A fix has been implemented and we are monitoring the results.

  3. Identified

    We have identified the potential root cause of this issue and are implementing a fix

  4. Investigating

    We are currently investigating an issue causing PostgreSQL and REST API queries to fail. This also affects users' ability to use RetoolDB.