[Retool Cloud] Google Sheets Integration Intermittently Failing with "Premature Close" Errors

Resolved

Minor impact

Started

Lasted 141h 33m

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Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    We are continuing to monitor for any further issues.

  3. Monitoring

    We've deployed another attempted fix and are monitoring the results.

  4. Investigating

    We are still investigating this issue.

  5. Monitoring

    We've deployed a fix and are monitoring the results.

  6. Identified

    We've identified the issue and a fix is being prepared

  7. Investigating

    We are still investigating this issue.

  8. Investigating

    We are reopening an investigation into an issue where Google Sheets resources are intermittently failing with a "premature close" error. This is affecting a subset of users on Retool Cloud. Our team is actively investigating the root cause and working on a mitigation.