[Retool Cloud] Google Sheets Integration Intermittently Failing with "Premature Close" Errors

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   6 months ago

   Retool

   We are reopening an investigation into an issue where Google Sheets resources are intermittently failing with a "premature close" error. This is affecting a subset of users on Retool Cloud. Our team is actively investigating the root cause and working on a mitigation.

2. Investigating

   6 months ago

   Retool

   We are still investigating this issue.

3. Identified

   6 months ago

   Retool

   We've identified the issue and a fix is being prepared

4. Monitoring

   6 months ago

   Retool

   We've deployed a fix and are monitoring the results.

5. Investigating

   6 months ago

   Retool

   We are still investigating this issue.

6. Monitoring

   6 months ago

   Retool

   We've deployed another attempted fix and are monitoring the results.

7. Monitoring

   6 months ago

   Retool

   We are continuing to monitor for any further issues.

8. Resolved

   6 months ago

   Retool

   This incident has been resolved.