Resolved incident
Internal DB connection issue
Rev AI · Minor · Started
- Duration
- 8m
- Severity
- Minor
- Status
- Resolved
Summary
Minor · Resolved
The event was momentary and lasted only for a small number of requests in a duration less than 30 seconds. It's unlikely that any customer has noticed a degradation in TaT for any service. Streaming API connections may have been terminated by the server or partial/final hypothesis delayed by up to a minute during the event. If users are following our guidance and buffering audio locally and attempting to reconnect to the server when a server side termination is initiated, impact to end users would have been minimal. We are continuing to investigate the underlying cause to prevent any future disruptions such as these.
Event timeline
How this incident unfolded, from the official status page.
Investigating
Rev AI
We are currently investigating this issue.
Investigating
Rev AI
We are continuing to investigate this issue.
Resolved
Rev AI
The event was momentary and lasted only for a small number of requests in a duration less than 30 seconds. It's unlikely that any customer has noticed a degradation in TaT for any service. Streaming API connections may have been terminated by the server or partial/final hypothesis delayed by up to a minute during the event. If users are following our guidance and buffering audio locally and attempting to reconnect to the server when a server side termination is initiated, impact to end users would have been minimal. We are continuing to investigate the underlying cause to prevent any future disruptions such as these.