Resolved incident

Delay in Asynchronous Speech-To-Text, Insights APIs and Streaming API results

Rev AI · Minor · Started

Duration
23h 2m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

This incident has been resolved. We are following up with our hosting providers to reduce the likelihood of this occurrence again.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Rev AI

    We are currently investigating this issue.

  2. Investigating

    Rev AI

    We are continuing to investigate this issue.

  3. Monitoring

    Rev AI

    A fix has been implemented and we are monitoring the results.

  4. Monitoring

    Rev AI

    We are continuing to monitor for any further issues. The Async API issues have resolved. We are seeing an improvement on the Streaming API, but users may experience an increase in streaming transcript turn around times.

  5. Monitoring

    Rev AI

    We are continuing to monitor for any further issues.

  6. Monitoring

    Rev AI

    Keeping the issue open for now as we continue to monitor, but most users should no longer be experiencing increased Streaming Speech-To-Text Partial and Final latency. We do observe occasional slow response times from AWS S3 and we have escalated with our hosting provider.

  7. Resolved

    Rev AI

    This incident has been resolved. We are following up with our hosting providers to reduce the likelihood of this occurrence again.