We've identified a problem and are working on a fix

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   6 months ago

   Runway

   Our engineering team is investigating a problem with assets affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

2. Monitoring

   6 months ago

   Runway

   We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.

3. Resolved

   6 months ago

   Runway

   This incident has now been resolved.