We've identified a problem and are working on a fix

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   24 days ago

   Runway

   Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

2. Investigating

   24 days ago

   Runway

   We've spotted that something has gone wrong with Alelph 2 generations, causing degraded performance. We're currently investigating the issue, and will provide an update soon.

3. Resolved

   24 days ago

   Runway

   This incident has now been resolved.