Resolved incident

We've identified a problem and are working on a fix

Runway · Major · Started

Duration
2h 18m
Severity
Major
Status
Resolved

Summary

Major · Resolved

This incident has now been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Runway

    We're observing longer than normal queue wait times. Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

  2. Identified

    Runway

    We're starting to see improved queue wait times, especially for Runway Dev API platform generations. We're still working through a large backlog of generations.

  3. Monitoring

    Runway

    We've rolled out a fix and are seeing errors and generation throughput normalize. We are working through a backlog of generations so queue wait times are still likely to be elevated for some time. We will post another update when wait times have normalized.

  4. Resolved

    Runway

    This incident has now been resolved.