We've identified a problem and are working on a fix

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   5 months ago

   Runway

   Our engineering team is investigating a problem with Kling tasks affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

2. Identified

   5 months ago

   Runway

   We've spotted that something has gone wrong. We're currently working on a fix, and will provide an update soon.

3. Monitoring

   5 months ago

   Runway

   We've released a fix and are seeing improvements. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.

4. Resolved

   5 months ago

   Runway

   This incident has now been resolved.