Video upscale tasks cannot be started

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   10 months ago

   Runway

   Our engineering team is investigating a problem with video upscaling that is affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

2. Identified

   10 months ago

   Runway

   We have identified the root cause of the problem affecting video upscaling and are working towards a solution to restore the service for all users.

3. Monitoring

   10 months ago

   Runway

   A fix for the issue is rolling out, users should see successful video upscales shortly.

4. Resolved

   10 months ago

   Runway

   This incident has now been resolved.