Video upscale tasks cannot be started
Resolved
Minor impact
Updates
Resolved
This incident has now been resolved.
Monitoring
A fix for the issue is rolling out, users should see successful video upscales shortly.
Identified
We have identified the root cause of the problem affecting video upscaling and are working towards a solution to restore the service for all users.
Investigating
Our engineering team is investigating a problem with video upscaling that is affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.