Significant delays in asset generation

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   11 months ago

   Runway

   Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

2. Investigating

   11 months ago

   Runway

   We're aware that some users are experiencing significant delays in generations and are actively investigating the issue. We'll provide updates as we learn more.

3. Investigating

   11 months ago

   Runway

   We're continuing to investigate the issue. A significant number of generations are currently failing to process.

4. Monitoring

   11 months ago

   Runway

   We've identified the root cause of the generation delays and have rolled out a fix. Generations should now be processing normally. We'll continue monitoring to ensure stability.

5. Monitoring

   11 months ago

   Runway

   All systems have recovered and are processing normally. Gen4 Turbo is experiencing elevated queue wait times due to backlog, but this should clear soon.

6. Resolved

   11 months ago

   Runway

   The issue has been fully resolved and all systems are back to normal operation. We apologize for the disruption.