We've identified a problem with generations and are working on a fix

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   5 months ago

   Runway

   We have identified the root cause of the problem and are working towards a solution to restore the service for all users.

2. Investigating

   5 months ago

   Runway

   We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

3. Monitoring

   5 months ago

   Runway

   We've released a fix and are seeing improvements. Delayed requests should start processing soon. Previously failed submissions can now be retried. We're monitoring closely to ensure the fix fully resolves the issue for everyone.

4. Resolved

   5 months ago

   Runway

   This incident has now been resolved.