Content Agent and Canvas elevated error rate

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   9 months ago

   Sanity

   We’re investigating elevated error rates impacting Content Agent and Canvas functionality. Some requests may fail, though retries may sometimes succeed. We’re monitoring the upstream AI provider and will share updates as we have more information.

2. Investigating

   9 months ago

   Sanity

   We are continuing to investigate this issue.

3. Investigating

   9 months ago

   Sanity

   We are continuing to investigate this issue.

4. Identified

   9 months ago

   Sanity

   The issue in our upstream AI provider has been identified and a fix is being implemented.

5. Monitoring

   9 months ago

   Sanity

   A fix has been implemented at provider level and we are monitoring the results.

6. Resolved

   9 months ago

   Sanity

   This incident is resolved. Our upstream AI provider has recovered and Content Agent and Canvas error rates have returned to normal.