Content Agent and Canvas elevated error rate

Updates

1. Resolved

   10 months ago

   This incident is resolved. Our upstream AI provider has recovered and Content Agent and Canvas error rates have returned to normal.

2. Monitoring

   10 months ago

   A fix has been implemented at provider level and we are monitoring the results.

3. Identified

   10 months ago

   The issue in our upstream AI provider has been identified and a fix is being implemented.

4. Investigating

   10 months ago

   We are continuing to investigate this issue.

5. Investigating

   10 months ago

   We are continuing to investigate this issue.

6. Investigating

   10 months ago

   We’re investigating elevated error rates impacting Content Agent and Canvas functionality. Some requests may fail, though retries may sometimes succeed. We’re monitoring the upstream AI provider and will share updates as we have more information.