Resolved incident

Content Agent and Canvas elevated error rate

Sanity · Major · Started

Duration
54m
Severity
Major
Status
Resolved

Summary

Major · Resolved

This incident is resolved. Our upstream AI provider has recovered and Content Agent and Canvas error rates have returned to normal.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Sanity

    We’re investigating elevated error rates impacting Content Agent and Canvas functionality. Some requests may fail, though retries may sometimes succeed. We’re monitoring the upstream AI provider and will share updates as we have more information.

  2. Monitoring

    Sanity

    A fix in our upstream AI provider has been implemented and we are monitoring the results.

  3. Resolved

    Sanity

    This incident is resolved. Our upstream AI provider has recovered and Content Agent and Canvas error rates have returned to normal.