Content Agent and Canvas elevated error rate

Updates

1. Resolved

   9 months ago

   This incident is resolved. Our upstream AI provider has recovered and Content Agent and Canvas error rates have returned to normal.

2. Monitoring

   9 months ago

   A fix in our upstream AI provider has been implemented and we are monitoring the results.

3. Investigating

   9 months ago

   We’re investigating elevated error rates impacting Content Agent and Canvas functionality. Some requests may fail, though retries may sometimes succeed. We’re monitoring the upstream AI provider and will share updates as we have more information.