Content Agent and Canvas experiencing elevated error rates

Resolved

Major impact

Started

Lasted 14m

View official incident ↗

Updates

  1. Resolved

    A fix has been implemented at provider level. This incident is resolved. Our upstream AI provider has recovered and Content Agent and Canvas error rates have returned to normal.

  2. Identified

    The issue in our upstream AI provider has been identified and a fix is being implemented.

  3. Investigating

    We’re investigating elevated error rates impacting Content Agent and Canvas functionality. Some requests may fail, though retries may sometimes succeed. We’re monitoring the upstream AI provider and will share updates as we have more information.