Resolved incident

Content Agent and Canvas experiencing elevated error rates

Sanity · Major · Started

Duration
14m
Severity
Major
Status
Resolved

Summary

Major · Resolved

A fix has been implemented at provider level. This incident is resolved. Our upstream AI provider has recovered and Content Agent and Canvas error rates have returned to normal.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Sanity

    We’re investigating elevated error rates impacting Content Agent and Canvas functionality. Some requests may fail, though retries may sometimes succeed. We’re monitoring the upstream AI provider and will share updates as we have more information.

  2. Identified

    Sanity

    The issue in our upstream AI provider has been identified and a fix is being implemented.

  3. Resolved

    Sanity

    A fix has been implemented at provider level. This incident is resolved. Our upstream AI provider has recovered and Content Agent and Canvas error rates have returned to normal.