Payment form not loading in Manage

Updates

1. Resolved

   2 months ago

   This incident has been resolved.

2. Monitoring

   2 months ago

   The fix has been deployed and the payment form is restored. We're verifying the affected flows and monitoring for any further issues.

3. Identified

   2 months ago

   We've identified an issue preventing the payment form from loading in Manage. Customers without a saved card are currently unable to add a payment method or upgrade their plan. Existing subscriptions and saved payment methods are not affected. The cause has been identified and a fix is being deployed. We'll post an update once it's live.