Payment form not loading in Manage

Event timeline

How this incident unfolded, from the official status page.

1. Identified

   about 2 months ago

   Sanity

   We've identified an issue preventing the payment form from loading in Manage. Customers without a saved card are currently unable to add a payment method or upgrade their plan. Existing subscriptions and saved payment methods are not affected. The cause has been identified and a fix is being deployed. We'll post an update once it's live.

2. Monitoring

   about 2 months ago

   Sanity

   The fix has been deployed and the payment form is restored. We're verifying the affected flows and monitoring for any further issues.

3. Resolved

   about 2 months ago

   Sanity

   This incident has been resolved.