Elevated API error rates for some customers

Updates

1. Resolved

   12 months ago

   This incident has been resolved.

2. Monitoring

   12 months ago

   Error levels have returned to normal at 09:00 UTC and people should no longer experience issues. We will continue monitoring closely for some time before marking the incident as resolved.

3. Investigating

   12 months ago

   Starting 08:45 UTC, a small subset of customers are intermittently experiencing 504 errors (gateway time-outs) using the query and mutate endpoints. We are currently investigating this issue.