Past incident

API & API CDN timeouts for small subset of customers

Sanity · Major · Started

Duration
Unavailable
Severity
Major
Status
No longer listed as active

Summary

Major · No longer listed as active

A fix has been implemented and we are monitoring the results.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Sanity

    Since 13:37UTC, a small subset of customers have been seeing intermittent increased latency on API requests, and some requests are returning errors. Most customers are not affected. Our engineers are investigating the cause and working to resolve it. We will post another update as soon as we have more information.

  2. Investigating

    Sanity

    We are continuing to investigate this issue.

  3. Identified

    Sanity

    The issue has been identified and a fix is being implemented.

  4. Monitoring

    Sanity

    A fix has been implemented and we are monitoring the results.