Content Agent & Canvas experiencing elevated error rates

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   9 months ago

   Sanity

   We’re investigating elevated error rates impacting Content Agent and Canvas. Some requests may fail with 5xx errors, though retries may sometimes succeed. We’re monitoring the upstream AI provider and will share updates as we learn more.

2. Investigating

   9 months ago

   Sanity

   We are continuing to investigate this issue.

3. Monitoring

   9 months ago

   Sanity

   We’re monitoring an incident with our upstream AI provider impacting Content Agent and Canvas. We’ll share updates as we receive further information from the provider.

4. Monitoring

   9 months ago

   Sanity

   We are continuing to monitor for any further issues.

5. Resolved

   9 months ago

   Sanity

   This incident is resolved. Our upstream AI provider has recovered and Content Agent and Canvas error rates have returned to normal.