Resolved incident

Agent payloads being rejected, missing dashboard data

Scout APM · Critical · Started

Duration
7h 14m
Severity
Critical
Status
Resolved

Summary

Critical · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Identified

    Scout APM

    We have encountered an issue with our Kafka cluster preventing agent payloads from being recorded into kafka for storage and processing. You will not see current data in your dashboards until the issue is resolved. We are working on deploying the fix now.

  2. Monitoring

    Scout APM

    We have implemented the fix and the kafka cluster is operating normally. Agent checkin payloads are being ingested and processed again as of 3:41PM MT. Data from 2:40-3:30PM MT will not backfill to charts.

  3. Resolved

    Scout APM

    This incident has been resolved.